FAQ Purchasing and Licensing

Buying Windographer

How much does it cost?

Windographer comes in three editions at prices ranging from US $400 to US $1800, with volume discounts and academic discounts available. The Pricing page contains details.

Can I try it before I buy it?

Yes, you can download it from this website and use it for free for 14 days. You will need to purchase a license to continue using it after that. During the trial period you will be using the Professional edition with full features. After 14 days, if you do not purchase a license, the functionality will reduce to the reader edition.

How can I buy it?

Use our secure e-commerce facility on this website to purchase Windographer with a credit card, or choose to pay later and receive an invoice. You will receive a purchase code that you can enter into Windographer to actvate your license.

What if I can’t pay by credit card?

Just click Pay Later during the purchase process. You will receive an invoice and a purchase code. As soon as we receive your payment you will be able to activate your license. You can pay via wire transfer, cheque (drawn on a North American bank), or PayPal. We assess a payment processing fee if you choose to pay later.

Is there an annual fee?

No.

Do you offer an academic discount?

Yes. If you plan to use Windographer for strictly educational and non-commercial purposes, we offer a 60% discount. Please contact us requesting an academic discount, and we will send you a discount code that you can enter during the purchase process on this website.

Do you work with resellers?

Yes. Resellers who purchase five or more licenses for resale receive a reseller discount. Please see the Reseller page for details.

Do you provide Windographer on a CD?

No. You can burn a copy to CD if you wish, but you will still need to obtain a license for each active copy of Windographer.

Updates and Upgrades

Does the price of a license include updates?

Yes. We define updates as improvements to the existing version of the software, such as bug fixes. Customers receive updates for free whenever we discover and fix problems.

What’s the difference between an update and an upgrade?

We define an upgrade as a new release of the software with new features and functionality. We expect to issue a new release annually. Those who have purchased an earlier version of Windographer will have the option to upgrade to the newer version at a discounted price.

I already have a Windographer 1.x license. How can I upgrade to Windographer 2?

Version 1 customers receive a discount on the purchase of version 2. Contact us for details.

Support

Do you provide technical support?

Yes, we offer one hour of complimentary technical support with each license. For additional support we charge US $100/hr. But we always welcome feedback, feature requests, and bug reports.

Will I receive any documentation or manual?

Not on paper, no. This website gives an overview of the software, and the help files contain detailed explanations of all its features.

Managing Licenses

What do I do after I buy a license?

When you purchase one or more licenses from this website, you will receive a purchase code that you can use to activate your license in Windographer’s License Management window, which appears in the Help menu.

Do I have to be connected to the Internet?

You do not have to be connected to the Internet to use Windographer. But you do have to be connected to the Internet to activate or deactivate your license, at which time Windographer communicates with our licensing server. Windographer transmits no personal information during this process.

What happens if I replace my computer or re-install Windows?

If possible, deactivate your Windographer license before switching computers. Then, simply re-install Windographer on the new computer and activate the license with your purchase code. If you cannot deactivate your license on the first computer, please contact us for assistance.

Can I install Windographer on multiple computers?

Yes, but each license can be active on only one computer at a time. So if buy a single license, you will have to deactivate it one computer before activating it on another. You can activate and deactivate any number of times, with a single click in the License Management window in Windographer.

Can I transfer a license from one computer to another?

Yes, just deactivate the license on one computer, then activate it on another, using the License Management window. It’s a piece of cake.

Can I transfer a license from one person to another?

Yes. If you deactivate one Windographer license, it immediately becomes available for someone else to activate using the same purchase code.

Can multiple people share a single Windographer license?

Yes. You can install Windographer to one computer that multiple people share, or you can install it on multiple computers and take turns activating the license on one computer at a time.

Why does my license show as expired but my co-worker who uses the same computer does not?

The Windographer license applies to a particular Windows user account on a particular computer. For two people to share a single license on one computer, both people must share the same Windows user account, or they must take turns activating the license.

Do you use USB keys or dongles to regulate licenses?

No.

Can we install Windographer on a network server?

No.